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    Blog — 2020

    The Magical Land of Lost Toys Packages…

    The Magical Land of Lost <strike>Toys</strike> Packages…

    If you’ve been online shopping at all this holiday season, chances are you’re probably waiting on a package that has yet to arrive. In fact, you probably just checked your email to see the “status” of that gift you bought on Black Friday thinking “gosh, I should have gotten that by now”. I know I’m still waiting on seven candles I bought back in mid-November from a very well-known candle company! Fingers crossed they arrive before Christmas.

    You’ve probably seen news articles about how many major carriers, including the one we use (USPS) are experiencing significant delays and often many packages just being declared as “lost”. As a small business who relies HEAVILY on USPS to complete our customer experience, this month has been tough to say the least. There’s not a ton we can control once that perfectly packed box of elderberry syrup or gummies leaves our hands and begins its journey to our customer. For the most part (about 99.6% to be exact), USPS does FANTASTIC at getting our products into the hands of our customers, but just like most things in 2020, our experience lately has been a struggle: lots of delayed and lost packages, lots of disappointed customers. 

    As a small business with real people, we value like crazy every single one of our customers. I was just sitting in a meeting with my Customer Care Team last week and listened to their stories of helping our customers get their orders in a timely fashion. They genuinely care about each customer and don’t just see an order number but a person with a story about how our elderberry products have impacted their family and kept them healthy.

    What I am in AWE over is how many of our customers have been patient and gracious with us as we sort out exactly where their package is and why their syrup went to Hawaii before its destination in Ohio (it’s happened). While we can’t control everything USPS does, we can control how we respond, and it is always with kindness and generosity, focused on relationships. We wouldn’t have grown this business without our customers so it is our customers we take care of to the best of our ability. 

    So I just wanted to hop on here and tell you, our customer, THANK YOU for your patience and grace. Thank you for trusting us to keep your family healthy. Someday we will learn just where all those lost packages went...I’d like to think they are all just hanging out on the beach with a mojito in their hands (humor me) waiting for this pandemic to be long-gone. Who knows :-)

    As always, thank you for supporting our small business!

    -Jenny

    Cinnamon Infused Raw Honey is HERE!

    Cinnamon Infused Raw Honey is HERE!

    This summer you may have noticed that we launched an AMAZING line of Infused Raw Honey products! These included Vanilla, Orange, Peach and Coffee. The response we received from you was INCREDIBLE. So many of you shared recipes of how you incorporated these flavors into your favorite treats like tea, smoothies, baked goods and more! 


    Well now it's time to launch our next infused honey flavor: Cinnamon Infused Raw Honey! And let me tell you, this may be my favorite one of all. A deliciously perfect blend of sweet and spice, this honey will make your holidays merry and bright. We especially recommend combining our Elderberry Wellness Tea with our Cinnamon Infused Raw Honey!


    Check out our Elderberry Wellness Tea HERE!


    Once you’ve tried our Cinnamon Infused Raw Honey, we would LOVE to hear your feedback! Leave us a review on our product page to let us know what you think. 

     

    Christmas is just around the corner! We hope you can enjoy this season of joy and peace with those you love. As always, thank you for supporting our small business!

    What I think about 2020

    What I think about 2020

    We’ve got just a little over 30 days left in 2020...WHAT. A. YEAR. I’ll be honest, as crappy as 2020 has been for most of us, it’s been a pretty incredible year for me (you may want to punch me for saying that). But it’s true! Here are some recaps (good, bad, ugly) of how my 2020 went:

    • This year my business has grown beyond my wildest imagination. I’ve faced some hard leadership decisions but have come out on the other end stronger and wiser. 
    • Our team grew from 9 people to 20. Growing that fast brought some challenges, but I am CONVINCED we have the absolute best people on our team. They work hard and value each other. It’s an awesome place to work.
    • This summer was a pretty significant awakening for my husband and I on the racial issues in our country. I’m still learning and listening on this journey toward racial reconciliation, as I know many of you are too.
    • During the spring quarantine, my kids became BEST FRIENDS.
    • Despite the quarantining, we were still able to get our vacations in and make some great family memories.
    • I chose to homeschool my kids and while everyone (myself included) thought I was a little crazy, I have loved it so much. 
    • My husband stepped down from his job to support me in my business journey, and while it’s only been a few weeks of this new normal, we can feel the peace it has brought our whole family. 
    • I developed a brand new product: Elderberry Gummies! And the launch day of these gummies brought our highest sales volume EVER! Developing a product is WAY more complicated than I ever knew. It was not an easy process but so energizing and fun along the way.
    • I started to work out early in the mornings 3x weekly. When I’m working out regularly, I am WAY happier and I think more clearly.

    I am deeply saddened how Covid has impacted our economy and so many small businesses. It feels odd to be thriving in such a difficult season for most people and I know I have a responsibility to pay it forward however I can and share kindness with those around me. Here’s a few of my FAVORITE small businesses and they can ship their goodies to you wherever you live! I know these small business owners personally and absolutely love everything about them and their amazing businesses!


    For the guys in your life: Him Gentleman’s Boutique - www.himgb.com
    For the girls in your life: Kozy Candles - www.kozykandles.com


    Here’s to the end of 2020 and an amazing (fingers crossed) 2021. Take some time today to show kindness to people around you. We need it :-)