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    Blog — experiences

    Top 10 questions our Customer Service Reps get asked

    Top 10 questions our Customer Service Reps get asked

    Customer service team here!

    Getting to work as the customer service representatives is seriously such a fun job. We sincerely are so blessed to get to talk to all of you and hear about how we are able to help in any way possible. We find joy in meeting our customers right where they are and explaining any and everything we can with a clear sense of communication. Communication is huge to us. That’s how many of us work best, knowing the things we need to know before committing ourselves to something.

    A ton of you are returning customers, and we are so thankful that you let us help be your support when it comes to keeping your family healthy! We wanted to step into some of these questions and answer them for those of you who are new or are needing a little refresher. Here are some common questions we can answer for you now that we get asked often.

    1. Can you use this as a syrup on pancakes/waffles?
    No, our Elderberry Syrup is not thick like maple syrup. We do not use any preservatives or glucose; therefore, our syrup is a juice-like consistency. If you were to put it on your pancakes, it would make them a bit soggy and not give your pancakes the ooey gooey sugary syrup consistency we all love! Instead, most of our customers will take their daily serving of elderberry syrup in one of our shot glasses.

    2. How do you keep your syrup cold during shipment?
    We don’t ship our syrup cold. We take great care in packing each jar, and we ship them at room temperature. We test our batches to ensure they are safe out of the fridge during the 6-7 days of transit. We do recommend getting it in the fridge when it arrives to ensure the longest shelf life.

    3. Do you use a canning process?
    We don’t use a canning process because we want to keep our honey raw (awesome health benefits from raw honey). We have a lidding machine that screws the lids on tightly, followed by a heat seal band around the top of the jar to ensure it hasn’t been tampered with.

    4. Is your honey local?
    Our honey is local to the Southern Indiana/Ohio valley area and located about 15 minutes from our shop.

    5. Do you have any sugar free products?
    Yes! Our Elderberry Syrup Kits are a great way to make a sugar free version of our Elderberry Syrup. Instead of adding honey to your kit, you can add an alternative sweetener or omit the sugar altogether.

    6. What if I take too much Elderberry?
    The only adverse effect of taking too much Elderberry Syrup is it could take on a mild laxative (think prune juice). Other than that, our syrup is simply a natural blend of berries, spices and honey so feel free to take more or less than our recommended serving size!

    7. What do I do with your syrup?
    Take one tablespoon (for adults) as a daily immune booster for overall health or you can add it to other recipes to enhance it both with taste and health! We have many customers who add their daily dose to their water, tea, or even coffee!

    8. New vs. old gummies, why are they different?
    When we first launched our gummies, we quickly learned that because of the extremely high vitamin C content, direct sunlight turned them BRIGHT blue. In order to keep them from turning blue, we needed to either switch to artificial colorants or lower our Vitamin C content. We HATE artificial colorants so we decided to lower the Vitamin C content slightly (it is still much higher than the recommended daily dose). In addition to the change in Vitamin C, we also listened to customer feedback and lowered our sugar content from 3.5g to 1g per gummy. 

    9. Is your Wellness tea just as beneficial as your Elderberry Syrup?
    Our Wellness tea is a customer favorite! While it has the benefit of elderberries, it is not as concentrated as our syrup. One tablespoon of our syrup would equal out (health benefit wise) to about 3 cups of our tea.

    10. How else can you sweeten the kit?
    While you can buy our raw honey separately, we have some customers who sweeten it with Stevia, Splenda or other sweeteners. 

    Please let us know if you have any other questions as we are ready to answer them! Thank you for letting us serve you as we grow as a small business.

    Written by Alex Dean & Kimberly Pavan

    Figuring Out Fatherhood - Part 2 By Michael Watson AKA Mr. Elderberry

    Figuring Out Fatherhood - Part 2 By Michael Watson AKA Mr. Elderberry

    Last week, we chatted about Relationships and Integrity in Part 1 of Figuring Out Fatherhood. Catch up on Part 1 HERE. This week we conclude our blog with the final two gifts we can give our children in our journey of fatherhood: Teaching and Experiences.


    TEACHING

    This is the gift that will lead our grown children to adopt the lessons learned from us or to run in the opposite direction. “Great dads gift their children with a kind of upright teaching that prepares them to meet the challenges of life and walk in their God-ordained purpose. Doing this well necessitates vision and intentionality” (Loritts, pg. 91). As a follower of Jesus, I believe that God has gifted us the opportunity of stewarding His children, with the ultimate goal of pointing them back to Him as their true father and to launch them into this world prepared to pursue and live out the calling He has placed on their lives. 


    But there is the practical, disciplinary side of teaching as well; Where we teach our boys how to be men and our girls how to be women. Discipline is difficult, and the main reason I want to throw in the towel as a dad. It takes so much consistency and vision, knowing that putting in the hard work while they are young, will benefit them for the rest of their lives. Vision leaks and must be repeated again and again to be retained. One way that we have been able to implement some great teaching moments with our young kiddos is what we call Best, Worst & Weirdest. In the evening, usually at bedtime, we take some one-on-one time with our kiddos to talk through their day.

     

    Best: What was the best part of your day? Let’s celebrate that! 

    Worst: What was the worst part of your day? Let’s talk through it. 

    Weirdest: What was the weirdest part of your day? Let’s laugh at that!


    The age-old tactic of sandwiching the hard stuff in the middle of the good stuff plays out pretty well. But it gives us a chance to do some significant teaching while also helping our kiddos identify things throughout their day and how it made them feel. Right now, one of our short term goals is to raise teenagers who will want to talk to us about how they are feeling!  


    EXPERIENCES

    We are the architects of our kids normal. Especially in the early stages of childhood, we as the parents get to determine our kiddos experiences and and begin shaping their world view. “Great fathers place a premium on giving their children the R.I.T.E. kind of experiences over gifts. Things wear out and expire. Experiences endure, marking us forever.” (Loritts, pg. ?)


    Start with the end in mind. Picture your kids as adults. What are the things you would want them to have learned? What values would you want to instill in them? How would you want to prepare them for life on their own? Start there and work backwards. What moments and milestones over the course of their 18 years of adolescents will help to accomplish those goals? It’s easy to exchange long term resilience for short term comfort and happiness. Father with the long view in mind. An incredibly practical resource for planning out these moments and milestones is the book Family Discipleship by pastors Matt Chandler and Adam Griffin.


    The best advice Bryan gives in his book is the simple, yet often forgotten truth that “the best parenting we will ever do is from our knees. (Loritts, pg. 140) As dependent as our children are on us, we are equally dependent on our Father in heaven to accomplish anything good in the lives of our children. Fathering and failure go hand in hand. Even when we have the best intentions, we are going to fall short. Before you pick yourself back up, spend some time on your knees asking God for the strength and wisdom to try again.


    Thanks so much for joining us on this journey. Comment below with any questions or reflections that come up as you pursue fatherhood. Here's to the difficult but rewarding road ahead! 


    RESOURCES


    Books


    Podcasts


    Websites

    Figuring Out Fatherhood - Part 1 By Michael Watson AKA Mr. Elderberry

    Figuring Out Fatherhood - Part 1 By Michael Watson AKA Mr. Elderberry

    Being a dad is tough, but it is the most important job we will ever have. Not to mention the fact that the majority of us probably feel completely lost and unequipped for the role of father. For the longest time, I was told to “lead my family” but no one would tell me how! It is an ambiguous expectation and at times seems like I’ll never figure it out. Experience over time helps; we learn the “tricks of the trade” as we try and fail, and try again. But there is a turning point in fatherhood when we take a proactive approach, rather than a reactionary one. We cast a vision, we have a plan that we begin to implement and take steps forward.


    There are a ton of resources I have filtered through over my short, 6 years of being a dad, searching for the “key” to fatherhood. The most recent that has had a tangible impact on that endeavor is a book by pastor and author Bryan Loritts entitled, The Dad Difference. Drawing on his own experience of being raised by a father who took a proactive, visionary approach, Bryan unpacks four key areas that we should focus on as a father, even changing my perspective as a dad, describing them as gifts we give to our children. His main thought is based around these four gifts- How to Parent R.I.T.E.


    Relationships - Integrity - Teaching - Experiences


    RELATIONSHIPS

    Relationships take proximity. “We cannot lead effectively those we are not connected to intimately. Healthy relationships demand presence, grace, and time” (Loritts, pg. 27). Our first gift as a father is to be present in the lives of our children. But just being around isn’t enough… there has to be intentionality in our presence.


    A goal that I have set for myself is to do one intentional thing with my kiddos every single day. No tv, no phones, no interruptions. One moment every single day where they have my undivided attention. Whether that is playing a board game, jumping on the trampoline, going to the zoo, reading some books, playing make-believe in the treehouse or asking about their days at bedtime. These little moments of intentionality add up over time. The cumulative effect is a powerful thing- small actions, repeated over time, have great and lasting results! Simplicity and consistency are huge motivators for kiddos too! 


    INTEGRITY

    This gift is all about us and what our kids witness as we live our lives. “More than listening to what we say, our children will watch what we do. When actions and words become one, we call that integrity” (Loritts, pg. 62). Arguably one of the most important gifts we can give our kids is following through and doing what we say we are going to do. This is also arguably the most difficult gift because we know we are going to fail at it. The other end of integrity is admitting when we’ve failed and to ask for forgiveness. “Apologies are the voice of the humble. It takes a humble person to say sorry, to acknowledge and confess a wrong. And it is humility that becomes the lifeline to a healthy, vibrant relationship with our children” (Loritts, pg. 73). It’s our job to show our kiddos how grace works- it being extended to them and in turn, them being able to extend it to a dad humble enough to admit when he was wrong, or lost his temper and ask his children for their forgiveness.


    Try it out

    Next week we will release “Part 2” of our blog Figuring Out Fatherhood, where we will chat about Teaching and Experiences. In the meantime, try out one of the gifts listed above, either Integrity or Relationships and comment below with how it went! Also, here are some resources to help you along your journey as a father. 


    RESOURCES


    Books


    Podcasts


    Websites