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    Blog — FAQ

    Top 10 questions our Customer Service Reps get asked

    Top 10 questions our Customer Service Reps get asked

    Customer service team here!

    Getting to work as the customer service representatives is seriously such a fun job. We sincerely are so blessed to get to talk to all of you and hear about how we are able to help in any way possible. We find joy in meeting our customers right where they are and explaining any and everything we can with a clear sense of communication. Communication is huge to us. That’s how many of us work best, knowing the things we need to know before committing ourselves to something.

    A ton of you are returning customers, and we are so thankful that you let us help be your support when it comes to keeping your family healthy! We wanted to step into some of these questions and answer them for those of you who are new or are needing a little refresher. Here are some common questions we can answer for you now that we get asked often.

    1. Can you use this as a syrup on pancakes/waffles?
    No, our Elderberry Syrup is not thick like maple syrup. We do not use any preservatives or glucose; therefore, our syrup is a juice-like consistency. If you were to put it on your pancakes, it would make them a bit soggy and not give your pancakes the ooey gooey sugary syrup consistency we all love! Instead, most of our customers will take their daily serving of elderberry syrup in one of our shot glasses.

    2. How do you keep your syrup cold during shipment?
    We don’t ship our syrup cold. We take great care in packing each jar, and we ship them at room temperature. We test our batches to ensure they are safe out of the fridge during the 6-7 days of transit. We do recommend getting it in the fridge when it arrives to ensure the longest shelf life.

    3. Do you use a canning process?
    We don’t use a canning process because we want to keep our honey raw (awesome health benefits from raw honey). We have a lidding machine that screws the lids on tightly, followed by a heat seal band around the top of the jar to ensure it hasn’t been tampered with.

    4. Is your honey local?
    Our honey is local to the Southern Indiana/Ohio valley area and located about 15 minutes from our shop.

    5. Do you have any sugar free products?
    Yes! Our Elderberry Syrup Kits are a great way to make a sugar free version of our Elderberry Syrup. Instead of adding honey to your kit, you can add an alternative sweetener or omit the sugar altogether.

    6. What if I take too much Elderberry?
    The only adverse effect of taking too much Elderberry Syrup is it could take on a mild laxative (think prune juice). Other than that, our syrup is simply a natural blend of berries, spices and honey so feel free to take more or less than our recommended serving size!

    7. What do I do with your syrup?
    Take one tablespoon (for adults) as a daily immune booster for overall health or you can add it to other recipes to enhance it both with taste and health! We have many customers who add their daily dose to their water, tea, or even coffee!

    8. New vs. old gummies, why are they different?
    When we first launched our gummies, we quickly learned that because of the extremely high vitamin C content, direct sunlight turned them BRIGHT blue. In order to keep them from turning blue, we needed to either switch to artificial colorants or lower our Vitamin C content. We HATE artificial colorants so we decided to lower the Vitamin C content slightly (it is still much higher than the recommended daily dose). In addition to the change in Vitamin C, we also listened to customer feedback and lowered our sugar content from 3.5g to 1g per gummy. 

    9. Is your Wellness tea just as beneficial as your Elderberry Syrup?
    Our Wellness tea is a customer favorite! While it has the benefit of elderberries, it is not as concentrated as our syrup. One tablespoon of our syrup would equal out (health benefit wise) to about 3 cups of our tea.

    10. How else can you sweeten the kit?
    While you can buy our raw honey separately, we have some customers who sweeten it with Stevia, Splenda or other sweeteners. 

    Please let us know if you have any other questions as we are ready to answer them! Thank you for letting us serve you as we grow as a small business.

    Written by Alex Dean & Kimberly Pavan

    5 Ways to Naturally Relieve Allergies

    5 Ways to Naturally Relieve Allergies

    Ugh, allergies…specifically outdoor seasonal allergies can be so irritating and inconvenient. We live in the Ohio River Valley which often causes tons of allergy issues, especially in spring and fall. The snotty noses, constant sneezing, itchy eyes. It can be miserable! As moms, we dread those symptoms in our kiddos cause it often means sleepless nights and fussy attitudes. Finding natural and inexpensive ways to alleviate allergies can be a daunting task. We hear from SO MANY customers about our syrup and honey keeping our customers healthy during high pollen seasons.  Below are some more natural remedies I have come across that can help your family fight off seasonal allergies. As always, I’m not a doctor and encourage you to ask your doctor before starting any regimen. My hope is that these ideas can keep you and your family active and healthy all year long!

    1. Raw Honey- The bees in your backyard are pollinating the plants that could be causing your allergies. By eating the honey of bees local to your area, your body can begin to build up immunities to your local allergens. In addition, raw honey (as opposed to processed honey) contains natural enzymes that can promote your health and wellness. We have an amazing and delicious product line of raw honeys, check them out here. We offer many infused flavors of raw honey, like vanilla, as well as, regular raw honey.
    2. Humidifier- I don’t know any parent who hasn’t used a humidifier in their kid’s rooms to help with either a cold or allergies. They increase the humidity and purify the air. Rotating filter discs submerged in water remove larger pathogens (bacteria and viruses) and irritants from the air. These humidifiers need more regular cleaning and maintenance, but they can offer more allergy relief by filtering out pollen and dust.
    3. Lowering sugar intake- Even in small amounts sugar suppresses immunity and worsens viral infections 
    4. Vitamin C- Vitamin C is an immune booster to help your body fight against viruses and bacteria, It also aids in the support of a healthy immune system when it comes to allergies. Our Elderberry Gummies are a great source of Vitamin C, check them out here.
    5. Essential oils- peppermint, eucalyptus, frankincense OR Lavender, lemon, and Peppermint are commonly used blend for allergies and healthy breathing. Many people will diffuse these in their homes to purify the air around them and safely experience the benefits of essential oils. Looking for a trustworthy company to get essential oils? Jubilee of Wellness is a dear friend of mine and the quality of her oils is AMAZING! You can order from her website or if you are local, we sell her oils at our shop in New Albany, IN.

    If you’re reading this with a houseful of kids plagued with allergies (or maybe you’re the one suffering), know that you are NOT alone! As frustrating as the symptoms can be, we hear all the time about these natural ways providing relief for our customers. Interested in trying our Elderberry Syrup or Gummies? Use code BREATHEEASY10 to get 10% off your order! Happy Spring!

    Referenced articles:

    https://www.healthline.com/health/allergies/honey-remedy#purpose

    https://www.healthline.com/health/allergies/humidity-humidifiers#:~:text=They%20increase%20the%20humidity%20and,filtering%20out%20pollen%20and%20dust.

    https://acaai.org/allergies/seasonal-allergies

    https://www.isabellemckenzie.com/blog/how-sugar-fuels-your-seasonal-allergies-how-to-fix-it

    I’ve never tried Elderberry Syrup.  What can I expect in my order?

    I’ve never tried Elderberry Syrup.  What can I expect in my order?

    Maybe you’ve heard that Elderberry Syrup is good for you, but you aren’t sure what to expect with your order.  We’ve got you covered!

    Quality. 

    Elderberries have gained a reputation for keeping families healthy. That’s the whole reason our owner, Jenny, started this company. We exist to empower healthy families to fullness and freedom.

    Our elderberry syrup is made with 6 natural ingredients—Elderberries, Aronia Berries, Raw Local Honey, Ginger, Ceylon Cinnamon and Clove.   That’s it!  We are really proud to provide such a high-quality syrup to our customers!

    Quick Service and Free Shipping.

    We offer free shipping with USPS Priority Mail.  Once you’ve placed your order, we get busy prepping your product.  Each jar is sanitized, labeled, and dated by our incredible team.  Because we want to provide you with the freshest product, we make our syrup many times each week and all orders ship within 3 business days.  Once it leaves our shop, it takes USPS 1-4 business days to get your package to you. 

    Packaging and Refrigeration.

    Our shipping team is the best!  They take great care in packaging our products so you will receive them in excellent condition.  Each jar is wrapped in layers of brown paper and bubble wrap.  It is boxed and labeled by hand.  We’re on a first name basis with our Postal Carrier since we ship so many packages each day! 

    When you receive your syrup, we ask that you place it in your refrigerator because it provides you with the freshest product for the duration of its shelf life.  But some customers wonder if their product is safe since it can’t be kept cold during shipping.

    Our syrup is certified as “non-potentially hazardous” which means that it does not create a hospitable environment for harmful bacteria to grow. The instructions to store in the refrigerator are for the purpose of quality and freshness, not safety.  Being outside of the fridge for even up to a week will not compromise the safety of our product.

    Shelf Life.

    Our syrup lasts 30-60 days in your refrigerator, and we always write 45 days from the day we produce the batch on our jars. We recommend using or freezing the syrup within one week past the date on your jar to ensure it doesn't spoil. Frozen syrup lasts 6-8 months in the freezer.  Some of our customers even freeze their syrup in ice cubes trays so that their daily doses are already portioned out!

    Consistency and, well, Consistency.

    One of the things we hear a lot is how happy our customers are with the consistency of our syrup.  Our repeat customers are happy that they can count on the same great taste and quality each time they place an order!

    But one of the questions we get a lot from first time customers refers to the consistency of our syrup.  It’s called a syrup—isn’t it supposed to be thick? 

    We don’t use any preservatives or glucose, and the only thickening agent we use is honey. Because of this, our syrup is juice-like in consistency, rather than thick like pancake syrup.  We say it is sweet from the honey and should taste a bit like Christmas from our spices!  We are committed to providing the highest quality syrup to all of our customers, and a lack of thickness does not indicate a lack of effectiveness.  In fact, there are approximately 800 milligrams of elderberry in each tablespoon dose!

    Kindness

    One of our core values at The Elderberry Co. is kindness.  We treat others the way we want to be treated.  We show up every day and give our best to provide you, our customers, with a delicious, high-quality syrup.  We are so grateful for the opportunity to serve you.  It is one of our greatest joys.

    Would you like to try our syrup?  We are having a summer sale where you can save 15% with the code SUMMERFUN at checkout for a limited time! Code cannot be combined with bundles, subscriptions or any other discount. Valid online only.

    You asked, we listened.

    You asked, we listened.

    A question we get asked a lot is why do we have a storefront now? Our storefront is a BIG deal for us.


     First: It gives us the chance to meet our customers face-to-face. Some of you all have been customers since Jenny started in her home. You trusted a woman with a baby on her hip and a toddler running around to keep your family healthy. Two years later, you still support her family, her hopes, and her dreams and that means more than you know. You believe in her. So getting to meet you all face-to-face is a joy for all of us. 


    Second: We get to educate people on the benefits of all things Elderberry. We have so many people every day wander into the store and ask what an Elderberry is. We love that we get to explain to them what we do, why we do it, and how it helps!


    Third: There are a few extraverts that work at The Elderberry Co. Most of us would feel trapped in a box behind those walls not getting to talk to the outside world all day. It’s just our personalities to want to talk to people. I know there are other extroverts who feel this, amiright!


    At the Elderberry Co, we truly believe there are no stupid questions, only opportunities to learn. There are so many different facts to learn about Elderberry Syrup, especially our brand. We compiled a list of common questions that you all have asked and put them in one giant blog! Emphasis on giant.


    Where are you located?
    We are located in New Albany, IN. Right outside of Louisville, Ky!


    What are the ingredients in your Elderberry Syrup?
    Our syrup contains Elderberries, Aronia Berries, Ginger, Cinnamon, Cloves, and Honey.


    Can you take this while pregnant/breastfeeding?
    When it comes to pregnancy, honestly there are not a ton of studies done on it. We have a lot of pregnant/ breastfeeding mommas who use our Elderberry Syrup though! We do believe it is safe for both! We always recommend you do what makes you most comfortable though. For some that means only taking it when they’re sick and others like to take it preventatively. We are mommas not doctors. Not all pregnancies are the same, so we recommend talking to your OB if you have concerns! 


    How much do I take? Kids?
    We recommend a tablespoon a day preventatively or 2-3 tablespoons when actively fighting something for an adult. For kids 1 and older we recommend a teaspoon instead of tablespoon!


    Is Elderberry Syrup safe for infants?
    Our Elderberry syrup contains raw honey, so it is not safe for babies under 1. The good news is, we sell kits that you can make syrup yourself so that you can omit the honey to make it infant safe!


    How many servings are in your jars and how long do they last?
    We have three different jar sizes! 

    8oz is 15 tablespoons
    16oz is 30 tablespoons
    32oz is 60 tablespoons

    Our syrups best buy date is 45 days from the day it’s made. It usually last a couple weeks past the date on the jar. We don’t can our syrup or use any added preservatives. We want to keep it fresh and natural! We believe if you are going to choose a healthy alternative, it needs to actually be healthy. 


    What if I can’t finish my syrup in time?
    The syrup usually last a week or two past the date on the jar but if you can’t finish it in time, you can freeze the syrup in ice cube trays for 6-8 months! 



    Speaking of ice cube trays. How many Ice cube trays will a Jar hold?
    A standard ice cube tray is 12 cubes. Each cube is about 2 tablespoons. So one tray would hold 24 tablespoons. 

     8oz Jar = ¾th of an ice cube tray
    16oz Jar = 1 full tray and ¼th of an ice cube tray
    32oz Jar = 2 full trays and 1 half of an ice cube tray



    How much does the shipping cost and how long for shipping?
    We offer free shipping to anyone anywhere in the US no matter how little or how much you order! We ship our syrup within 1-3 days of you ordering and shipments take 1-3 days to arrive at your door!


    Do you ship it cold?
    We test our batches to ensure they are safe out of the fridge during the 1-3 days of shipping! The most it would do is knock the shelf life down a day or two. 

    We do recommend to get it in the fridge when it arrives to ensure the longest shelf life! 


    Does it need to be refrigerated?
    Yes, we recommend the syrup be refrigerated to ensure the longest shelf life! 


    Do you have a sugar free option?
    We offer our Elderberry Kit that you can use to make the syrup at home on your stove. This way you can omit the honey and it would make it sugar-free!


    What is your Subscription Program?
    We offer a Subscription Program where you can subscribe and save 10% on all your orders. You can choose your products and how often you want to receive them. Choose from as often as 1, 2, or 3 weeks or 1, 2, or 3 months. You can change or cancel your subscription at any time through logging into your account on our website.


    Why should we choose your syrup over another one?
    The biggest difference between our syrup compared to big brand store bought syrups is going to be the fact that we do not use any preservatives or artificial sweeteners and they do. We make our syrup fresh in our store each week and use only organic ingredients. Our syrup is made with 6 simple ingredients, Organic Elderberries, Aronia Berries, Clove, Ginger, Cinnamon, and Honey. 

     I mentioned this earlier but at The Elderberry Co, we believe that if you are going to take a healthy alternative, it needs to actually be healthy and have ingredients in it that are good for you and your health!

     Another big difference is going to be the cost. 

    For 16oz of our syrup, you would pay $29.99 online with free shipping anytime to anywhere in the US. According to what I found on amazon, for 16oz of one of the big brand syrups, you would pay roughly $63. 

     

    So these are obviously not the only questions we get asked. However, these are the questions we get asked the most! Are we missing any questions that you have? Please let us know in the comment section of our Facebook page! 

    We will be announcing our Small Business Saturday and Cyber Monday deals Friday! If you’re not already on our email list, get on there! You’re not going to want to miss that update. You can get on our email list by going to our website theelderberryco.com, scroll to the bottom and you can sign up there!