Buy two jars of Elderberry Syrup, get our Wellness Tea FREE! Click here to order!
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total

    Blog — gummies

    The Magical Land of Lost Toys Packages…

    The Magical Land of Lost <strike>Toys</strike> Packages…

    If you’ve been online shopping at all this holiday season, chances are you’re probably waiting on a package that has yet to arrive. In fact, you probably just checked your email to see the “status” of that gift you bought on Black Friday thinking “gosh, I should have gotten that by now”. I know I’m still waiting on seven candles I bought back in mid-November from a very well-known candle company! Fingers crossed they arrive before Christmas.

    You’ve probably seen news articles about how many major carriers, including the one we use (USPS) are experiencing significant delays and often many packages just being declared as “lost”. As a small business who relies HEAVILY on USPS to complete our customer experience, this month has been tough to say the least. There’s not a ton we can control once that perfectly packed box of elderberry syrup or gummies leaves our hands and begins its journey to our customer. For the most part (about 99.6% to be exact), USPS does FANTASTIC at getting our products into the hands of our customers, but just like most things in 2020, our experience lately has been a struggle: lots of delayed and lost packages, lots of disappointed customers. 

    As a small business with real people, we value like crazy every single one of our customers. I was just sitting in a meeting with my Customer Care Team last week and listened to their stories of helping our customers get their orders in a timely fashion. They genuinely care about each customer and don’t just see an order number but a person with a story about how our elderberry products have impacted their family and kept them healthy.

    What I am in AWE over is how many of our customers have been patient and gracious with us as we sort out exactly where their package is and why their syrup went to Hawaii before its destination in Ohio (it’s happened). While we can’t control everything USPS does, we can control how we respond, and it is always with kindness and generosity, focused on relationships. We wouldn’t have grown this business without our customers so it is our customers we take care of to the best of our ability. 

    So I just wanted to hop on here and tell you, our customer, THANK YOU for your patience and grace. Thank you for trusting us to keep your family healthy. Someday we will learn just where all those lost packages went...I’d like to think they are all just hanging out on the beach with a mojito in their hands (humor me) waiting for this pandemic to be long-gone. Who knows :-)

    As always, thank you for supporting our small business!

    -Jenny

    Gummies Gummies Gummies!

    Gummies Gummies Gummies!

    From the beginning of our company, our journey has been anything but normal. We started accidentally from a Facebook post in November 2017. At the time, Elderberry Syrup was a staple in our household, keeping us healthy year after year. I went to Facebook and offered my friends and family a sample of my Elderberry Syrup, hoping I could help other moms keep their families healthy. No intention of selling my syrup or even starting a business, but here we are three years later with a nationally known brand, and quite possibly the #1 trusted brand of Elderberry Syrup in America. 

    We are smaller than we look. We have a team of about 20 people who are the hardest working people I have ever met. We make your Elderberry Syrup fresh every week, using only honest and natural ingredients. Our customers (AKA YOU!) are our highest priority and keeping your families healthy is an absolute honor.

    You may have noticed that we have Elderberry Gummies coming soon! They are the only gummies you will find that are made with the Elderberry Syrup you love. A lot goes into producing a new product when you are a small business: research recipe, source ingredients, design the label, comply with all food safety regulations...it’s not an easy project, but you can trust that we have put hard work, sincerity and kindness into every step of the process! We are ALMOST ready to launch and can hardly contain our excitement! Here is everything you need to know about our gummies:

    • Delicious taste made with our Elderberry Syrup
    • 1 gummy = 1 teaspoon of Elderberry Syrup (child serving is 1 gummy, adult serving is 2-3 gummies)
    • Extra Strength (300 mg) of Elderberry per gummy (other brands range 25-125 mg per gummy)
    • Travel friendly, easy and convenient for on-the-go
    • Only natural sweeteners used
    • $25.99 for 30 count and $44.99 for 60 count

    Want to be the first to know when our gummies launch? Sign up for our email list! You should see a little form pop up when you visit our website theelderberryco.com :-) 

    As long as everything goes as planned, these gummies will be available by the end of October! In the meantime, you can purchase our other products HERE. Use code FALL20 to get 20% off all 32oz jars of Elderberry Syrup now through October 17th! Code cannot be combined with bundles or any other discount. Can be applied to subscriptions. Valid in-store and online. 

    Enjoy the rest of your October! And as always, thank you for supporting our small business!

    Jenny

    PS. Christmas is around the corner! What kind of product gift package do you want to see from The Elderberry Co this year? Comment below and give us some ideas!