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    Blog — elderberry

    The Magical Land of Lost Toys Packages…

    The Magical Land of Lost <strike>Toys</strike> Packages…

    If you’ve been online shopping at all this holiday season, chances are you’re probably waiting on a package that has yet to arrive. In fact, you probably just checked your email to see the “status” of that gift you bought on Black Friday thinking “gosh, I should have gotten that by now”. I know I’m still waiting on seven candles I bought back in mid-November from a very well-known candle company! Fingers crossed they arrive before Christmas.

    You’ve probably seen news articles about how many major carriers, including the one we use (USPS) are experiencing significant delays and often many packages just being declared as “lost”. As a small business who relies HEAVILY on USPS to complete our customer experience, this month has been tough to say the least. There’s not a ton we can control once that perfectly packed box of elderberry syrup or gummies leaves our hands and begins its journey to our customer. For the most part (about 99.6% to be exact), USPS does FANTASTIC at getting our products into the hands of our customers, but just like most things in 2020, our experience lately has been a struggle: lots of delayed and lost packages, lots of disappointed customers. 

    As a small business with real people, we value like crazy every single one of our customers. I was just sitting in a meeting with my Customer Care Team last week and listened to their stories of helping our customers get their orders in a timely fashion. They genuinely care about each customer and don’t just see an order number but a person with a story about how our elderberry products have impacted their family and kept them healthy.

    What I am in AWE over is how many of our customers have been patient and gracious with us as we sort out exactly where their package is and why their syrup went to Hawaii before its destination in Ohio (it’s happened). While we can’t control everything USPS does, we can control how we respond, and it is always with kindness and generosity, focused on relationships. We wouldn’t have grown this business without our customers so it is our customers we take care of to the best of our ability. 

    So I just wanted to hop on here and tell you, our customer, THANK YOU for your patience and grace. Thank you for trusting us to keep your family healthy. Someday we will learn just where all those lost packages went...I’d like to think they are all just hanging out on the beach with a mojito in their hands (humor me) waiting for this pandemic to be long-gone. Who knows :-)

    As always, thank you for supporting our small business!

    -Jenny

    Cinnamon Infused Raw Honey is HERE!

    Cinnamon Infused Raw Honey is HERE!

    This summer you may have noticed that we launched an AMAZING line of Infused Raw Honey products! These included Vanilla, Orange, Peach and Coffee. The response we received from you was INCREDIBLE. So many of you shared recipes of how you incorporated these flavors into your favorite treats like tea, smoothies, baked goods and more! 


    Well now it's time to launch our next infused honey flavor: Cinnamon Infused Raw Honey! And let me tell you, this may be my favorite one of all. A deliciously perfect blend of sweet and spice, this honey will make your holidays merry and bright. We especially recommend combining our Elderberry Wellness Tea with our Cinnamon Infused Raw Honey!


    Check out our Elderberry Wellness Tea HERE!


    Once you’ve tried our Cinnamon Infused Raw Honey, we would LOVE to hear your feedback! Leave us a review on our product page to let us know what you think. 

     

    Christmas is just around the corner! We hope you can enjoy this season of joy and peace with those you love. As always, thank you for supporting our small business!

    What I think about 2020

    What I think about 2020

    We’ve got just a little over 30 days left in 2020...WHAT. A. YEAR. I’ll be honest, as crappy as 2020 has been for most of us, it’s been a pretty incredible year for me (you may want to punch me for saying that). But it’s true! Here are some recaps (good, bad, ugly) of how my 2020 went:

    • This year my business has grown beyond my wildest imagination. I’ve faced some hard leadership decisions but have come out on the other end stronger and wiser. 
    • Our team grew from 9 people to 20. Growing that fast brought some challenges, but I am CONVINCED we have the absolute best people on our team. They work hard and value each other. It’s an awesome place to work.
    • This summer was a pretty significant awakening for my husband and I on the racial issues in our country. I’m still learning and listening on this journey toward racial reconciliation, as I know many of you are too.
    • During the spring quarantine, my kids became BEST FRIENDS.
    • Despite the quarantining, we were still able to get our vacations in and make some great family memories.
    • I chose to homeschool my kids and while everyone (myself included) thought I was a little crazy, I have loved it so much. 
    • My husband stepped down from his job to support me in my business journey, and while it’s only been a few weeks of this new normal, we can feel the peace it has brought our whole family. 
    • I developed a brand new product: Elderberry Gummies! And the launch day of these gummies brought our highest sales volume EVER! Developing a product is WAY more complicated than I ever knew. It was not an easy process but so energizing and fun along the way.
    • I started to work out early in the mornings 3x weekly. When I’m working out regularly, I am WAY happier and I think more clearly.

    I am deeply saddened how Covid has impacted our economy and so many small businesses. It feels odd to be thriving in such a difficult season for most people and I know I have a responsibility to pay it forward however I can and share kindness with those around me. Here’s a few of my FAVORITE small businesses and they can ship their goodies to you wherever you live! I know these small business owners personally and absolutely love everything about them and their amazing businesses!


    For the guys in your life: Him Gentleman’s Boutique - www.himgb.com
    For the girls in your life: Kozy Candles - www.kozykandles.com


    Here’s to the end of 2020 and an amazing (fingers crossed) 2021. Take some time today to show kindness to people around you. We need it :-)

    Gummies Gummies Gummies!

    Gummies Gummies Gummies!

    From the beginning of our company, our journey has been anything but normal. We started accidentally from a Facebook post in November 2017. At the time, Elderberry Syrup was a staple in our household, keeping us healthy year after year. I went to Facebook and offered my friends and family a sample of my Elderberry Syrup, hoping I could help other moms keep their families healthy. No intention of selling my syrup or even starting a business, but here we are three years later with a nationally known brand, and quite possibly the #1 trusted brand of Elderberry Syrup in America. 

    We are smaller than we look. We have a team of about 20 people who are the hardest working people I have ever met. We make your Elderberry Syrup fresh every week, using only honest and natural ingredients. Our customers (AKA YOU!) are our highest priority and keeping your families healthy is an absolute honor.

    You may have noticed that we have Elderberry Gummies coming soon! They are the only gummies you will find that are made with the Elderberry Syrup you love. A lot goes into producing a new product when you are a small business: research recipe, source ingredients, design the label, comply with all food safety regulations...it’s not an easy project, but you can trust that we have put hard work, sincerity and kindness into every step of the process! We are ALMOST ready to launch and can hardly contain our excitement! Here is everything you need to know about our gummies:

    • Delicious taste made with our Elderberry Syrup
    • 1 gummy = 1 teaspoon of Elderberry Syrup (child serving is 1 gummy, adult serving is 2-3 gummies)
    • Extra Strength (300 mg) of Elderberry per gummy (other brands range 25-125 mg per gummy)
    • Travel friendly, easy and convenient for on-the-go
    • Only natural sweeteners used
    • $25.99 for 30 count and $44.99 for 60 count

    Want to be the first to know when our gummies launch? Sign up for our email list! You should see a little form pop up when you visit our website theelderberryco.com :-) 

    As long as everything goes as planned, these gummies will be available by the end of October! In the meantime, you can purchase our other products HERE. Use code FALL20 to get 20% off all 32oz jars of Elderberry Syrup now through October 17th! Code cannot be combined with bundles or any other discount. Can be applied to subscriptions. Valid in-store and online. 

    Enjoy the rest of your October! And as always, thank you for supporting our small business!

    Jenny

    PS. Christmas is around the corner! What kind of product gift package do you want to see from The Elderberry Co this year? Comment below and give us some ideas!



    I’ve never tried Elderberry Syrup.  What can I expect in my order?

    I’ve never tried Elderberry Syrup.  What can I expect in my order?

    Maybe you’ve heard that Elderberry Syrup is good for you, but you aren’t sure what to expect with your order.  We’ve got you covered!

    Quality. 

    Elderberries have gained a reputation for keeping families healthy. That’s the whole reason our owner, Jenny, started this company. We exist to empower healthy families to fullness and freedom.

    Our elderberry syrup is made with 6 natural ingredients—Elderberries, Aronia Berries, Raw Local Honey, Ginger, Ceylon Cinnamon and Clove.   That’s it!  We are really proud to provide such a high-quality syrup to our customers!

    Quick Service and Free Shipping.

    We offer free shipping with USPS Priority Mail.  Once you’ve placed your order, we get busy prepping your product.  Each jar is sanitized, labeled, and dated by our incredible team.  Because we want to provide you with the freshest product, we make our syrup many times each week and all orders ship within 3 business days.  Once it leaves our shop, it takes USPS 1-4 business days to get your package to you. 

    Packaging and Refrigeration.

    Our shipping team is the best!  They take great care in packaging our products so you will receive them in excellent condition.  Each jar is wrapped in layers of brown paper and bubble wrap.  It is boxed and labeled by hand.  We’re on a first name basis with our Postal Carrier since we ship so many packages each day! 

    When you receive your syrup, we ask that you place it in your refrigerator because it provides you with the freshest product for the duration of its shelf life.  But some customers wonder if their product is safe since it can’t be kept cold during shipping.

    Our syrup is certified as “non-potentially hazardous” which means that it does not create a hospitable environment for harmful bacteria to grow. The instructions to store in the refrigerator are for the purpose of quality and freshness, not safety.  Being outside of the fridge for even up to a week will not compromise the safety of our product.

    Shelf Life.

    Our syrup lasts 30-60 days in your refrigerator, and we always write 45 days from the day we produce the batch on our jars. We recommend using or freezing the syrup within one week past the date on your jar to ensure it doesn't spoil. Frozen syrup lasts 6-8 months in the freezer.  Some of our customers even freeze their syrup in ice cubes trays so that their daily doses are already portioned out!

    Consistency and, well, Consistency.

    One of the things we hear a lot is how happy our customers are with the consistency of our syrup.  Our repeat customers are happy that they can count on the same great taste and quality each time they place an order!

    But one of the questions we get a lot from first time customers refers to the consistency of our syrup.  It’s called a syrup—isn’t it supposed to be thick? 

    We don’t use any preservatives or glucose, and the only thickening agent we use is honey. Because of this, our syrup is juice-like in consistency, rather than thick like pancake syrup.  We say it is sweet from the honey and should taste a bit like Christmas from our spices!  We are committed to providing the highest quality syrup to all of our customers, and a lack of thickness does not indicate a lack of effectiveness.  In fact, there are approximately 800 milligrams of elderberry in each tablespoon dose!

    Kindness

    One of our core values at The Elderberry Co. is kindness.  We treat others the way we want to be treated.  We show up every day and give our best to provide you, our customers, with a delicious, high-quality syrup.  We are so grateful for the opportunity to serve you.  It is one of our greatest joys.

    Would you like to try our syrup?  We are having a summer sale where you can save 15% with the code SUMMERFUN at checkout for a limited time! Code cannot be combined with bundles, subscriptions or any other discount. Valid online only.